SAT Redesign
UX Redesign
User experience design project focused on redesigning the flows for getting an RFC and scheduling an appointment. The work was informed by UX research, including user journeys and interviews, to reduce friction and improve clarity across the process.
SAT Redesign is a UX case study focused on reducing friction in two high-stress government service flows: getting an RFC and scheduling an appointment. The redesign was grounded in user journeys, interviews, and pain-point mapping.
The work focused on simplifying decision points, clarifying next steps, and restructuring the experience around user intent instead of institutional complexity. The output prioritized clearer information architecture, lower cognitive load, and more predictable flows.